Welcome to grilljoysupplies.com.com, your trusted online store for pools of all sizes from GardenSplash Pools — helping you refresh yourself right in your garden so that summer is truly bright! We are committed to providing safe, efficient, and transparent shipping services fully compliant with Swiss consumer protection laws. Please carefully read this Shipping & Delivery Policy before placing your order.
We deliver to all cantons and regions within Switzerland. At this time, international shipping is not available.
Orders are generally processed within 2–3 business days after payment confirmation, particularly for larger or heavier pool products. Orders placed on weekends or Swiss public holidays will be processed on the next working day.
If delays occur beyond this timeframe, we will notify you promptly by email.
We work with reputable Swiss transport and logistics partners experienced in handling large and delicate products to ensure safe and timely delivery. Available shipping options include:
Delivery times may vary depending on seasonal demand, weather conditions, or other circumstances beyond our control.
Shipping charges are calculated based on the size, weight, and selected shipping method for your order. All shipping fees will be displayed clearly during checkout. Orders over CHF 300 qualify for free standard shipping within Switzerland.
Please ensure that your delivery address is complete and correct, including any special instructions needed for large-item delivery. We cannot be held responsible for delays or lost shipments due to incomplete or incorrect address details.
If a shipment is returned to us because of an incorrect address or failed delivery, you may be responsible for additional shipping costs to resend the order.
Once your order has been dispatched, you will receive an email with tracking details so you can monitor your shipment’s progress at any time.
If delivery cannot be completed, the carrier may leave a notification with options to reschedule or arrange pickup. If a shipment is returned to us after multiple failed delivery attempts, you will be responsible for any re-shipping costs.
If your order arrives damaged or is lost in transit, please contact us within 48 hours at info@grilljoysupplies.com.com or call +41 41 349 43 98. We will investigate the issue and, if appropriate, arrange a replacement or refund.
This Shipping & Delivery Policy complies with the Swiss Code of Obligations (OR) and the Federal Act on Unfair Competition (UWG). Nothing in this policy limits your statutory consumer rights under Swiss law.
If you have any questions about shipping or delivery, please contact our customer support team:
Thank you for choosing GardenSplash Pools at grilljoysupplies.com.com — making your summer moments brighter and more refreshing with our quality pools.
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